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K&E Jewellery

FAQ

Frequently Asked Questions

Common jewellery care, delivery and order questions.

Is your jewellery waterproof?

Many of our pieces are designed to be water resistant and suitable for everyday wear. To maximise longevity, we recommend avoiding prolonged exposure to water, perfumes and chemicals.

Is your jewellery tarnish resistant?

Yes, our jewellery is selected for its durability and tarnish resistant properties when cared for correctly.

Is your jewellery suitable for sensitive skin?

Many of our products are hypoallergenic and suitable for sensitive skin. Please check individual product descriptions for specific material information.

How long does delivery take?

Orders are typically dispatched within 1-2 working days. Standard UK delivery usually arrives within 2-5 working days after dispatch.

Do you offer free delivery?

Yes, we offer free UK delivery on orders over £30.

Can I track my order?

Where tracking is available, tracking details will be sent to your email once your order has been dispatched.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. If your order has not been dispatched, we will do our best to help.

Do you offer gift packaging?

Yes, our jewellery is gift ready and many items include gift packaging suitable for special occasions.

How do I care for my jewellery?

Store jewellery in a dry place and avoid contact with perfumes, lotions and cleaning products to help preserve its finish.

How can I contact customer support?

You can contact us via the contact form on our website or through our social media channels.

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